How to reset a forgotten Starkworth password and keep your Account Owner or Annotator login secure going forward.
Both the Account Owner and Annotator portals use real authentication, meaning your login is protected by a password only you know, not a shared or guessable credential. If you forget your password, use the "Forgot password?" link on the relevant login page.
Any Account Owner or Annotator with portal login access.
Basic account hygiene like a unique password and prompt action on suspected unauthorized access is the single most effective protection against the majority of account-security problems.
The reset process itself typically takes only a few minutes once the email arrives — if it doesn't arrive promptly, check your spam folder before reaching out to Support.
Password resets are free and unlimited — there's no cost or restriction on how often you can reset your password if needed.
If the reset email doesn't arrive after checking spam, or you suspect unauthorized access to your account, contact Support immediately.
Illustrative example — not a real customer case study
An Account Owner forgets their password after a long break from logging in. They click "Forgot password?" on the Account Owner login page, receive a reset email within minutes, set a new unique password, and sign back in without needing to contact Support at all.
Check your spam folder first; if it still hasn't arrived, contact Support.
No — legitimate staff will never ask for your password; treat any such request as suspicious and report it.
As often as needed — there's no limit or cost.
Reset your password immediately and contact Support so the account can be reviewed.
Treat reset links as time-sensitive and use them promptly after receiving the email.
No — use a unique password for your Starkworth account that isn't reused elsewhere.
Review the full agreement, register as an Annotator, or chat with our Support assistant.