Step-by-step guidance on what to check and who to contact if your Starkworth weekly payout hasn't arrived on schedule.
Payouts are processed every Wednesday by 3:00 PM (CST), so the first thing to check is whether that window has actually passed — some delays are simply timing, especially around bank processing times that vary by country and payment method.
Any Account Owner or Annotator who believes their weekly payout hasn't arrived as expected.
Most "late" payouts turn out to be timing or a details issue rather than an actual error — knowing what to check first saves you from unnecessary worry, and knowing when to escalate gets real issues resolved faster.
Check immediately after the Wednesday 3:00 PM (CST) window if a payout seems missing — the sooner it's raised, the faster it can be checked against your tracked agreement record.
There's no separate "late payout fee" or penalty structure — the goal is simply to identify and resolve the delay, whether it's a timing issue, outdated details, or a genuine error.
After confirming both checks above, reach out through Support or Contact with your account details so the payout can be checked against your signed agreement's records directly — this is far faster than waiting and hoping it resolves on its own.
Illustrative example — not a real customer case study
An Annotator notices their payout hasn't arrived by Wednesday evening. They check and realize the 3:00 PM CST window was only an hour ago, and their bank's usual processing adds a short delay. By Thursday morning it's arrived. Had it still been missing after 24 hours, the next step would have been contacting Support directly with account details.
Confirm the Wednesday 3:00 PM CST window has passed and check your payment details first; if it's still missing after that, contact Support rather than waiting further.
Outdated or incorrect payment details on file, or normal bank processing time that varies by country.
Support checks delays against your tracked agreement record and will explain what happened once identified.
Raise this with Support to understand what visibility is currently available for your account.
No — each week's payout is calculated independently against your agreement terms.
Your account details and, if possible, your own record of the expected payout date and amount based on your agreement.
Review the full agreement, register as an Annotator, or chat with our Support assistant.